Product Warranty
Our Promise
Product Warranty
Every product is inspected before it leaves our Massachusetts warehouse. If something isn't right, we make it right.
What's covered
๐
Damaged on Arrival
Send photos within 7 days of delivery โ replacement or refund, your choice.
๐ง
Defective Item
Covered for 30 days from delivery. Contact us with your order number and a description of the issue.
๐งฉ
Missing Parts
Let us know within 14 days and we'll ship the missing parts free of charge.
Not covered
Normal wear from event use, and damage from improper handling or storage. If you're ever unsure, just ask โ we'd rather help than argue.
How to make a claim
1
Contact us
Reach out through our Contact page with your order number.
2
Show us
A short description + photos of the issue helps us resolve it fastest.
3
We fix it
Replacement, missing parts, or refund โ resolved within 1โ2 business days.